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Day 1

A COMPREHENSIVE SKILLS DEVELOPMENT WORKSHOP

Day 1: Essential Skills Development

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01

Introduction and Overview

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02

Effective Communication Skills

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03

Workplace Etiquettes

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04

Customer Service Excellence

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05

Wrap-Up and Q&A

A COMPREHENSIVE SKILLS DEVELOPMENT WORKSHOP

Day 1: Essential Skills Development

1. Introduction and Overview

  • Welcome and introductions
  • Overview of the training objectives and agenda.
  • Importance of cross-functional skills in the workplace.

2. Effective Communication Skills

  • Understanding verbal and non-verbal communication.
  • Active listening techniques.
  • Interacting with Colleagues and Superiors.

3. Workplace Etiquettes

  • Importance of Appearance and Grooming
  • Personal hygiene and grooming standards
  • Punctuality and Reliability

4. Customer Service Excellence

  • Handling guests and visitors with professionalism and courtesy
  • Techniques for engaging customers and building rapport.
  • Handling difficult situations and customer complaints effectively.

Wrap-Up and Q&A

  • Recap of the day’s learning.
  • Open floor for questions and feedback.